Microsoft loses Brazilian court case after telling hacked Xbox user to re-purchase games — tech giant ordered to restore Xbox account with all games and pay $400 in damages
⚡ Quick Hits
- A Brazilian gamer sued Microsoft after their Xbox account was hacked and customer service refused to help.
- Microsoft initially told the victim they would have to completely re-purchase their lost games.
- The court ruled in the gamer's favor, forcing Microsoft to fully restore the account and pay $400 in moral damages.
Greetings, tech enthusiasts! The Tech Monk is here to bring you a major consumer rights victory from the gaming sphere.
When you invest your hard-earned money into a digital game library, you expect a baseline level of security and customer support. Unfortunately, one Brazilian Xbox gamer found themselves in a nightmare scenario when their account was compromised by hackers. Instead of offering a helping hand to secure the account, Microsoft's support team allegedly told the user they were out of luck and would simply need to repurchase all of their lost games.
Not taking this lightly, the gamer took the tech giant to court—and won. The Brazilian court system ruled firmly in favor of the consumer, emphasizing that it is the platform holder's responsibility to protect user accounts and adequately rectify security breaches.
As a result of the ruling, Microsoft has been legally ordered to fully restore the hacked Xbox account, returning the user's entire library of purchased digital games. Furthermore, to compensate for the incredibly frustrating ordeal, the court ordered Microsoft to pay the gamer $400 in moral damages.
This case serves as a massive reminder for tech giants: digital ownership matters, and you cannot simply brush off your paying customers when they become victims of cybercrime!
